INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of clothing do you offer?

We specialize in women's and kids' clothing. Our current collection includes Salwar Kamiz, Sarees, and Ready-to-Wear Sarees for girls. All our pieces are designed to reflect tradition with a modern touch.

Are your products available in different sizes?

Yes, we offer a range of sizes to ensure the best fit. Each product page includes a detailed size chart to help you make the right choice.

Do you have a physical store?

Yes, we do! You can visit our retail and wholesale outlet at:
 Golden Gate Shopping Center, 28 Mirpur Road, Dhaka 1205.
 We welcome walk-in customers and bulk buyers.

How can I place an order online?

Ordering is easy. Just select your desired product, choose size and color (if applicable), click “Add to Cart,” and follow the checkout process.

What payment methods do you accept?

We accept the following payment options:

  • bKash
  • Nagad
  • Rocket
  • Visa/MasterCard ( Not Valid now. It’s in the process. Coming very soon)

Cash on Delivery (within Bangladesh)

Do you deliver outside Bangladesh?

Yes! We deliver to all cities in the USA and Canada.
 We’re also expanding to the Middle East and Europe very soon. Please note: delivery times outside Bangladesh may vary based on location and shipping method.

How long does delivery take?
  • Bangladesh: 3–5 business days.
  • USA & Canada: 7–12 business days on average.

International orders (Middle East/Europe): Coming soon.

Can I return or exchange a product?

Yes, we offer a 7-day return and exchange policy for defective or unsatisfactory items. Please see our Return & Exchange Policy for full terms.

Do you offer wholesale options?

Yes. We provide wholesale pricing for bulk orders. Please contact us directly or visit our Dhaka outlet for wholesale inquiries.

How do I track my order?

After your order is shipped, you’ll receive a tracking number via SMS or email. You can also use the “Track Order” feature on our website.

Is shopping from your website secure?

Absolutely. We use encrypted payment gateways and secure data handling to keep your information safe.

Do you offer custom tailoring?

Currently, we do not offer tailoring services, but it’s a feature we’re considering for the future.

How can I reach customer support?

You can contact us via:

  • Phone: +88101712800900
  • Email: bdmadefashion2025@gmail.com
  • Live Chat: Available on our WhatsApp and Messenger Chat Box from 10 AM – 8 PM BST (excluding public holidays)